Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.


DIGITAL PRODUCTS POLICY

 

Our Commitment to You
Your satisfaction is our main priority. We want you to feel confident in your digital product purchase and get real value from the resources we provide.


What qualifies as a digital product?
Digital products include downloadable guides, eBooks, templates, courses, and any other electronic content that you can access immediately upon purchase.


Refund Policy for Digital Products
Due to the nature of digital products, all sales are final once you’ve accessed or downloaded the product. However, we stand behind the quality of our content and offer full resolution in the following circumstances: 

Technical Issues: If you experience technical problems accessing or downloading your purchase, we commit to resolving your issue. For technical issues, please contact us at info@missclairdreams.com with:
Your order number
The email address used for purchase
A brief explanation of the issue
 Screenshots of the problem
We’ll review your request and respond within 2-3 business days.


No Refunds Will Be Given For: 
Change of mind after accessing or downloading the product
Failure to access the product due to incorrect email address provided at checkout
Not liking the style or format of the content 
Technical issues on your end (incompatible device, insufficient storage, etc.)

Exchanges
Digital products cannot be exchanged for other products. If you’re interested in a different product, you would need to make a separate purchase.

Questions or Issues?
If you have any questions about our digital product policies or need assistance accessing your purchase, please contact us at info@missclairdreams.com. We’re here to help ensure you get the most value from your purchase.